Privacy Policy
This Privacy Policy (hereinafter referred to as "this Policy") explains how fourstand Limited
(hereinafter referred to as "fourstand", "we", "us" or "our") collects, uses, discloses, transfers, and protects your personal information. Please read and understand this Policy carefully before using our website, mobile applications, and related products and services.
This Policy may be translated into multiple languages for reference. In the event of any inconsistency or conflict between the English version and any other language version, the English version shall prevail.
We comply with applicable data protection and privacy laws and regulations, including but not limited to the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region, the General Data Protection Regulation (GDPR) of the European Union, the Personal Information Protection Law (PIPL) of the People's Republic of China, and the Personal Data Protection Act (PDPA) of Singapore.
We may update this Policy from time to time. In the event of material changes to this Policy, we will notify you through appropriate means and update the "Last Revised Date" at the bottom of this page. Your continued use of our services after such changes constitutes your understanding and acceptance of the updated Policy.
Personal Information We Collect
To provide you with products and services, we may collect the following categories of personal information:
- Registration and login information: such as mobile phone number, email address, nickname, third-party login account, preferred currency, preferred scenario, preferred destination, IP address, Cookies;
- Payment information: such as mobile phone number, email address, bank card number, expiry date, cardholder name, card verification code (CVC);
- Order information: such as product information you ordered, order status;
- Device information: such as mobile device type (Android/iOS), push notification platform device identifier;
- Customer service information: such as mobile phone number, email address, order information, etc. provided when you contact customer service.
You are not required to provide all of the above information, but if you fail to provide certain necessary information, we may not be able to provide you with the corresponding products or services.
In addition, we may collect your online behavioral data in an anonymized or aggregated form for analysis and service optimization.
How We Use Your Personal Information
With your valid consent, we may use your personal information for the following purposes:
- Providing, managing and optimizing the products and services you use;
- Processing orders, payments, refunds and issuing invoices;
- Communicating with you, including sending service notifications, order status updates, customer support, etc.;
- Managing loyalty programs, promotional activities, surveys, etc.;
- Identifying and verifying your identity;
- Improving and designing new products, features or services;
- Conducting internal research, data analysis, and troubleshooting;
- Preventing and combating fraud, abuse, and other illegal activities;
- Complying with legal obligations or responding to lawful requests;
- Other uses with your consent.
Disclosure and Transfer of Personal Information
Except as provided below, we will not sell, rent, trade or otherwise transfer any personal data and/or communication traffic data or communication content without your express permission, unless required to do so by applicable law or order of a competent authority.
To achieve the purposes described above, we may disclose your personal information to:
- Our partners (including affiliates, suppliers, partners and other third parties) to enable our partners or work with our partners to provide certain services to you;
- Respond to legal requirements, exercise our legitimate rights, or defend against legal claims;
- Protect the interests of fourstand, combat fraud, enforce our policies, or protect the rights, property, or safety of any person.
fourstand, our partners, or the carriers or companies facilitating your communications may provide personal data, communication content and/or communication traffic data to appropriate judicial, law enforcement, governmental authorities or other organizations legally entitled to request such information. fourstand will provide reasonable assistance and information to meet such requests, and you hereby consent to such disclosure.
With your valid consent, fourstand may transfer your information to other companies located outside Hong Kong (which may be suppliers or affiliates of fourstand) to provide services for fourstand and/or fourstand affiliates. This website/mobile application may contain links that cause you to leave this website/mobile application and/or be directed to other third-party websites. Please note that any personal information you provide to these third-party websites is not governed by this Privacy Policy. Therefore, fourstand shall not be liable for any loss, damage, cost or expense you suffer or incur as a result of providing or allowing such third-party websites to obtain your personal information or other data.
Personal Information Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure or damage. Only authorized employees or third parties may access your information to the extent necessary.
We retain your personal information only for the period necessary to achieve the purposes stated in this Policy or as required by law. After the retention period expires, we will delete or anonymize the information.
Direct Marketing
With your express consent, we may use your personal information to provide you with information about products, services, events, offers, etc. of fourstand and our partners, covering but not limited to communication equipment, network services, entertainment, travel, finance, education, health and other fields.
You may at any time contact us in writing to request cessation of receiving marketing messages. Please provide your name and contact information in the request for verification.
Cookies and Location Data
We may use Cookies and similar technologies to collect information about your visits to our website to improve user experience, analyze usage behavior, and personalize content. You can refuse Cookies through your browser settings, but this may affect the use of certain functions.
With your consent, we may collect your location data to provide personalized services, push targeted advertisements, etc.
Access to or Correction of Data
You have the right to:
- Access and correct your personal information (you can do so yourself through the "My" page);
- Request deletion of your personal information (unless required by law to retain it);
- Withdraw consent (without affecting processing based on consent before withdrawal);
- Lodge a complaint or provide feedback (you can contact us via the contact details below).
If a deletion request is technically difficult to fulfill, we will cease processing the information except for storage and security protection purposes.
We will respond to your requests as soon as possible after verifying your identity. Under applicable law, we may charge a reasonable fee for repeated or unreasonable requests.
Protection of Minors
If you are under 18 years of age, please use our services only with the consent of your parents or legal guardians.
If you are under 18 years of age or under guardianship, you must obtain the approval of your parents or legal guardians; and your parents or legal guardians shall be responsible for: (i) all acts related to your access to and use of the website/mobile application; (ii) your compliance with this Policy; and (iii) ensuring that any of your acts in connection with the website/mobile application do not violate applicable laws and regulations relating to the protection of children under any circumstances.
If you do not have the consent of your parents or legal guardians and your parents or legal guardians are unwilling to open an account in their name, you must stop accessing the website/mobile application.
For personal data collected from minors under 18 with parental or guardian consent, we will only use, share or disclose such data when permitted by law, with the explicit consent of the parent or guardian, or when necessary to protect the child. If we discover that personal data of a minor under 18 has been collected without parental or legal guardian consent, we will delete it as soon as possible.
Contact Us
If you have any questions about this Policy or wish to exercise your rights, please contact us through the following means:
Email: simmallapp@fourstand.com
Last Revised Date: March 16, 2026